Shipping policy

Shipping Policy

Shipping Area

We only ship within the European Union (EU).
Orders with delivery addresses outside the EU will not be accepted or processed.

Shipping Days

To ensure the best possible condition of our live plants, we ship on fixed days only:

  • EU (outside the Netherlands & Belgium):
    Orders are shipped on Mondays only.
  • Netherlands & Belgium:
    Orders are shipped on Mondays and Tuesdays.

Orders placed after the cutoff time will be scheduled for the next available shipping day.

Shipping Carriers

We use the following carriers based on the destination and selected shipping method:

  • Netherlands & Belgium:
    Shipments are handled by PostNL.
  • All other EU countries:
    Shipments are handled by UPS:
    • UPS Standard, or
    • UPS Express, if selected at checkout.

Available shipping methods and costs are displayed during checkout.

Temperature Conditions

To protect plant health, we do not ship when the outdoor temperature drops below 5°C (at the shipping location or along the transport route).

If temperatures are below this threshold:

  • Shipment will be temporarily postponed until safe conditions return.
  • Customers will be notified in case of delays.

Heat Pack

When required due to seasonal conditions, a heat pack is included in the shipping costs.
No additional charge will be applied for heat packs.

Delivery Times

Delivery times are estimates and may vary depending on:

  • destination
  • selected shipping method
  • courier performance

We are not responsible for delays caused by weather conditions, carrier disruptions, or other circumstances beyond our control.

Customer Responsibility

Customers are responsible for:

  • providing an accurate delivery address
  • being available to receive the shipment

We are not liable for damage caused by failed delivery attempts or delayed receipt.

Risk and Ownership

Risk of loss or damage passes to the customer upon delivery, in accordance with applicable EU consumer law.